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Delivery, set-up and tear down


After you add this item to your cart, you will be able to select the delivery date and time. We offer delivery 7 days a week from 9am-5pm. If you need delivery outside of these windows, please get in touch.

We offer delivery to:

Toronto, Pickering, Ajax, Whitby, Markham, Thornhill, Vaughan, Woodbridge, Brampton, Mississauga, Oakville, Burlington, Hamilton, and more areas across Toronto and the GTHA. The complete delivery zone map is here.


Our friendly and skilled balloon artists will deliver and set-up this piece for you. Typically, we bring the piece about 80% built and then finish the remaining set-up on site. This allows us to add any finishing touches, adjust the shape if needed and make sure it fits your space just right. This can take a little time so please select a delivery window at least 90 minutes before your event starts.

The fee for delivery, set-up and tear down depends on product, location, and time window. Please add the item to your cart to see the fee.

Tear down

If framing, base plates or other resuable materials are required for this piece, by default we will return to collect them between 9am and 5pm the day after your delivery. If you would like to keep them a little longer or need to request a specific tear time, please get in touch with us.

The balloons are yours to keep if you wish but framing materials and other supplies do need to be collected. Additional fees may apply for damaged or missing pieces.


Is set-up included?

Balloonery provides set-up on all decor pieces. There is one fee which covers delivery, set-up and tear down. The fee is based on location, time window and the pieces you are ordering. There is no additional set-up fee if you order multiple pieces. To see the applicable fee, add the item to your cart and select your delivery window.

Can you deliver to hospitals / office buildings / schools / restaurants...?

Due to Covid we are no longer able to deliver to hospitals. Other than that, yes we can deliver to all manners of buildings and settings. We go where the party is!

What if I need set-up or tear-down outside of 9am-5pm or at a very specific time?

Please contact us to confirm availability. Additional charges may apply.

I have other questions about how delivery works

Please don't hesitate to get in touch by selecting the "Contact Us" tab below or review the "Delivery, set-up, and tear down" tab above :)

Can I pick-up my order?

You can select pick-up however be mindful of the fact that this piece is very large and might not fit in your vehicle.

Do you deliver to my town or city?

We deliver all across Toronto and the GTHA. See "Delivery set-up and tear down" tab above for more information.

I saw a balloon installation that I love. Can you design it like that?

Please feel free to upload any inspo pics above. You can also tell us a little about your vision, the type of event, where the piece will be installed, etc. This information helps our balloon artists build the perfect custom piece for your special event.

What if I need to cancel my order?

Please just let us know by no later than 10am the day prior for a full refund.

How far in advance should I place my order?

The earlier the better! We recomend at least a week out to ensure availability. Subject to capacity, we will accept orders on shorter notice.

Contact Us

Have questions or want to discuss a custom order?

-Live chat with us by clicking "chat with us" in the lower right

-call us at 1-855-566-6379

-or email us >>