SHOP PROM + GRADUATION | FREE DELIVERY

FREQUENTLY ASKED QUESTIONS

Why should I send balloons instead of flowers?
Do you really deliver for free?
What areas of the GTA does Balloonery.com serve?
What are your delivery hours? What is the cut-off time for same-day delivery?
How do I place an order?
Can I customize my order?
How long will my balloons float?
Why do my foil balloons look under inflated?
How can I avoid popping the balloons?
Will my balloons look like the picture?
Can Balloonery.com deliver to hospitals?
Can Balloonery.com deliver anywhere?
What happens if the recipient is not present upon delivery?
What happens if the delivery is refused or if no one is home?
Will my balloons be delivered in the time window I selected?
Do you sponsor events?
How do I contact you?

  

Why should I send balloons instead of flowers?
Why is pizza better than salad? Pizza is bigger, more beautiful, and comes in infinite combinations. Also, everyone loves pizza. Balloons are bigger, more beautiful, come in infinite combinations oh and EVERYONE loves balloons.

We help you say it (happy birthday, I miss you, I love you, my bad) BIGGER with balloons!

Do you really deliver for free?
Yes! Check out our Free Delivery Zone Below:

What areas of the GTA does Balloonery.com serve?
Please see the map below for our delivery zones.
The green delivery zone is our free delivery zone.
The red delivery zone has a $47 delivery fee.

What are your delivery hours? What is the cut-off time for same-day delivery?
We deliver between 9AM and 9PM seven days a week. To receive same-day delivery you have to place your order by 4PM. Please note, same-day delivery slots are limited and fill up fast! Your best bet is to place your order ahead of time.

How do I place an order?
You can place your order on balloonery.com, via Facebook Message or phone at 1-855-566-6379.

Can I customize my order?
Yes, you can customize!
If you want to change the colour of a balloon - for website orders you can include a note to us on the check out page, if ordering on the phone or in a message just tell us what colours you like.

OR if you would like a fully custom order just contact us and we’ve got you covered ;)

How long will my balloons float?
11” Latex Balloons with Hi-Float: 1-3 Weeks
16” Latex Balloons with Hi-Float: 3-7 Weeks
Foil Balloons: 2-5 Days
11” Latex Balloons without Hi-Float: 12-24 Hours
16” Latex Balloons without Hi-Float: 30+ Hours

*The environment and the temperature at which the balloons are stored has an effect on float times so we’re unable to guarantee exact times.

Why do my foil balloons look under inflated?
We promise you they’re not! When delivered in cold weather or left in a cold environment the foil balloons may temporarily shrivel up but the balloons will spring up to full size at room temperature.

How can I avoid popping the balloons?
Balloons are sensitive creatures. Please keep them away from direct sunlight, the outside winter cold, sharp objects, hot objects (i.e. light bulbs!), and stucco/ popcorn ceilings.

Will my balloons look like the picture?
Forget the days of online photos that are more flattering than real life. Here at Balloonery.com our photos help us show you what you’re getting... but if we’re being honest, our customers say the balloons are BETTER in person. We always surprise everyone with how JUMBO our jumbo sized 16” balloons really are. We’re not kidding when we tell you to “say it BIGGER with balloons”.

Can Balloonery.com deliver to hospitals?
Absolutely! Hospitals have regulations on latex balloons but we specialize in hospital friendly foil only bouquets.

Can Balloonery.com deliver anywhere?
YES WE CAN! We’re great with dogs, cats, babies, lizards, raccoons, grandmas, aunts, and in-laws. What we’re trying to tell you is that we don’t care if your mother-in-law has 15 cats that hate people, we’ll still get the birthday balloons to her.

What happens if the recipient is not present upon delivery?
We’ll leave the balloons with another human (we’re sorry, but cats just can’t be trusted) who will promise to make sure the recipient gets their balloons.

What happens if the delivery is refused or if no one is home?
The balloons will be bagged and left securely at your front door. We usually tie the bag to a door handle, railing or some other structure so they don't blow-away.  If there is no where secure to leave them or the delivery is refused there is a redelivery fee of $20 and you will need to let us know the new delivery time and location.

Will my balloons be delivered in the time window I selected?
We strive to deliver on time but of course life (and Canadian weather) happens and if we’re unable to make the preferred time window we will still deliver that day. In extreme cases on days with inclement weather, when we’re stuck in a city pot hole, and are unable to make a delivery... we will get in touch with you.

Do you sponsor events?
We sure do! We’d love to provide balloon arrangements at discounted rates for charitable causes. But before you ask... sorry, but your brother-in-law’s debaucherous Bachelor Party doesn’t count.

How do I contact you?
You can contact us by sending an email -> HERE <- or by sending us a message in the live chat, located at the bottom right corner of this page.