Our Promise

If there’s a problem with your order, please let us know we'll do whatever we reasonably can to make it right.

Despite our best efforts, balloons can occasionally pop, twist, tangle, or deflate. Environmental factors like temperature, humidity, wind, and handling play a major role.

For that reason, we can only be responsible for the condition of your order at the time of delivery, not for changes that occur after it’s been received.

If something doesn’t look right when your order arrives, please contact us immediately. In many cases, our driver can repair or replace balloons right away while still on-site.

Popped Balloons

• Non-critical balloons
  If a non-essential balloon arrives popped (for example, one latex balloon in a larger bouquet), we’ll refund the cost of that balloon.

• Critical balloons
  If a key balloon arrives popped (such as a number balloon indicating a birthday age), we will do our best to redeliver a replacement before the event or surprise reveal, if timing allows.
  If a redelivery isn’t possible, we’ll issue a store credit up to the full value of the order.

Satisfaction & Goodwill

If, for any other reason, you’re not 100% satisfied, please reach out. We'll do  do what we reasonably can to make things right. We take very seriosly the trust and confidence you place in Balloonery for your special events and will be here for youif something isn't quite right.

Cancellations

If you need to cancel your order, we offer full refunds for cancellations made by 8am (local time) the day before your scheduled delivery. We often begin preparing orders the day prior, so we need enough notice to issue a full refund.

For large orders that require special materials to be sourced, refunds might not be eligible after those materials have been sourced.

Return Policy

Balloon products are made to order and cannot be returned. If there is a problem or you are not satisfied with your order for any reason, please see our policies above for refund, exchange, or store credit eligibility. 
For all non-balloon products, the following return policy applies:
1. If you are not 100% satisfied, you can return the product within 24 hours of delivery. There is no cost associated with returns. We will pick it up free of charge. 

2. If your original order was placed for delivery, the item being returned will be picked up. If you originally picked up the item, the item may be returned by drop-off to the same location.

3. The same return policy applies on, new, used, and rental products.

Cancellations

More Policies

For float time guidelines and additional policies, please visit our FAQ page.